Any price changes will not affect an order that has already been accepted by Apple. As an exception, you may return Apple-branded software if you do not agree to the licensing terms however, you may not retain or otherwise use any copies of returned software.įor complete details on how to return a product purchased at the Apple Store, please visit the Return & Refunds page.Īpple reserves the right to change prices for products displayed on the Apple Store at any time and to correct pricing errors that may inadvertently occur. Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging.If you do not disable these features prior to returning your device, Apple may refuse the return or exchange. Apple provides security features to enable you to protect your product in case of loss or theft.The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer products.Products can be returned only in the country in which they were originally purchased. Once we receive your returned product, we’ll exchange it or offer a refund based upon the original payment method. To return an undamaged product purchased at the Apple Store, please contact us at 8000 444 0396 between 10:00 and 19:00 Sunday to Thursday within 14 days from the date you receive the product. In that unlikely event, we invite you to review the following terms related to returning a product. We understand, however, that sometimes a product may not be what you expected it to be. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. Please contact your provider for more information. Returning your iPhone or iPad may not automatically cancel or reset your mobile account you are responsible for your mobile service agreement and for any applicable fees associated with your mobile account. Mobile providers have different service cancellation policies. IPhone and iPad returns - mobile service cancellation Please visit our Step-by-Step Guide to learn how to return an item. Please visit Section 6 of our terms and conditions for comprehensive information about what items can be returned. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly. On receipt of your e-mail, we will provide you with a Return Material Authorisation (RMA) number.
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